Android
General recommendations for solving network problems with devices:
1. Restart your device. This simple action may resolve the problem.
2. If the problem persists, switch from Wi-Fi to mobile internet or vice versa:
- Open Settings and tap Network and Internet or Connections. These settings can have different names depending on the device.
- Turn off Wi-Fi, turn on mobile data, and check if this has solved the problem.
- If not, turn off mobile data and connect to Wi-Fi. Check if the problem persists.
3. Check that mobile internet is turned on and the device is connected to a network:
- Open Settings and tap Network and Internet or Connections -> Mobile Internet or Mobile Data.
Please note that in order to see this setting on some devices, you first need to choose Data Usage.
- Turn on the Mobile Internet or Mobile Data setting. If it's already on, turn it off and turn it on again.
- Ensure that near the sign in the top part of the screen, the network technology is indicated (for example, 3G, 4G, or H).
- Please note that this indicator may not display if the device is connected to a Wi-Fi network. Turn off Wi-Fi and check for the indicator again.
4. Clear the app's cache on your device. Ensure that your account is connected to Facebook so that you don't risk losing your game progress.
5. Try using a VPN.
6. Close other active apps.
7. Check in the Google Play store that you have the latest version of the game installed.
Problems with Wi-Fi connections
If you have problems connecting to a Wi-Fi network or see an exclamation point next to the Wi-Fi sign, try the following solutions:
1. Check settings and restart:
- Ensure that the Wi-Fi is turned on. Then turn it off and on again to reconnect to the network.
- Ensure that Flight Mode is off. Then turn it on and turn it off again to reconnect to the network.
- Press the power button of your phone for a few seconds. Then tap Restart on the screen. If you don't see "Restart," then hold the power button for around 30 seconds until your telephone restarts.
2. Find the type of problem:
- Telephone: try connecting to the Wi-Fi network with another device, for example your laptop or a friend's phone. If other devices can use the network, then the problem is probably with your phone.
- Network: check if your phone can connect to another Wi-Fi network, for example at a friend's house or a public network. If your telephone can connect in a different place, then the problem is probably connected to your network.
- Internet: if your telephone connects to the Wi-Fi network, but you still have no internet, the problem is probably connected to your internet connection, and you should contact your internet provider.
iOS
Please familiarize yourself with the instructions for solving the most common network problems with iOS:
1. Ensure that your internet connection is fast and stable.
2. If you still cannot connect to the network or enter the system, ensure that your router is working and all cables are connected.
3. Try restarting your iOS device, then relaunch your router and cable or DSL modem:
- To relaunch your router or modem, turn it off and turn it on again.
- After relaunching all devices, check to see if the problem persists.
4. Clear the app's cache on your device. Ensure that your account is connected to Facebook so that you don't risk losing your game progress.
5. Try using a VPN.
6. Close other active apps.
7. Check in the App Store that you have the latest version of the game installed.
8. Update your iPhone or iPad to the latest version of iOS. You can do this in the Settings menu on the main screen.
9. Still can't connect?
Reset your network settings: tap Settings -> General -> Reset -> Reset Network Settings.
This will also delete the Wi-Fi networks and passwords, mobile internet settings, VPN, and APN settings that you were using previously.
10. Ensure that you are in a network coverage area. Then perform the following actions:
- To turn mobile data on or off, go to the settings and tap Mobile Network or Mobile Data. If you are using an iPad, you will see Settings -> Mobile Data.
- If you are traveling abroad, ensure that your device is set for data roaming. Go to Settings -> Mobile Data -> Mobile Data Options -> Data Roaming.
11. Check to see if your service provider's settings have been updated
- Tap Settings -> General -> About. If an update is available, you will see the option to update your mobile service provider's settings.
- To see the version of the mobile service provider's settings on your device, tap Settings -> General -> About.
- If you put a new SIM in your iPhone or iPad, you have to update your network provider settings.
12. Take out the SIM (for iPhone or iPad). Then reinsert it. You may have to contact your mobile provider:
- If your SIM is damaged or doesn't fit into the slot, ask your provider for a new SIM.
- If you have transferred your SIM from another device, ask your provider if it works with your iPhone or iPad.
13. Contact your mobile network provider. Problems with your provider or your account may affect the quality of your connection.
Contact your mobile service provider to ensure that:
- your tariff is active
- there are no network faults in your district
- mobile services are not blocked on your device and the correct tariff plan is set for it.
Only your mobile service provider can get access to and manage the data on your account.
If you need help finding the service page of your mobile service provider, use the Apple Support Service article.